Complaints procedure
We want to put things right quickly. This applies to customers, people we have contacted, and homeowners whose planning information we hold.
How to complain
- Email hello@grantedandready.co.uk with "Complaint" in the subject, or
- write to 29 Halifax Road, Rochdale OL12 9BD.
Tell us who you are, what happened, and what you would like us to do.
What happens next
- Within 2 working days we acknowledge your complaint and tell you who is handling it (Syed Murtaza Raza, the owner).
- Within 10 working days we send a full response. If we need longer, we tell you why and when to expect it.
- If you are not satisfied, reply and the owner will review the whole complaint personally and give a final response within a further 10 working days.
Every complaint is recorded in our complaints log with its dates and outcome.
Data protection complaints
If your complaint is about your personal data and you are unhappy with our final response, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint · 0303 123 1113.
Homeowners: you don't need to complain to stop your address being used — opt out at https://grantedandready.co.uk/optout and it takes effect within 2 working days for every customer.